[PRE-ORDER] Policy

Foot Ninjas gives customers the opportunity to secure select upcoming footwear and products before their official release.

Because [PRE-ORDER] products have not yet been released or are awaiting their scheduled release, different fulfillment timelines and conditions apply. Please review the information below carefully before placing a [PRE-ORDER].

 
[PRE-ORDER] Shipping Timeframe

Unless otherwise stated in the product description, [PRE-ORDERS] ship within 1–7 business days following the product's official release date.

Business days exclude weekends and holidays.

The applicable release date and/or estimated [PRE-ORDER] shipping timeframe is highlighted within the individual product description.

For example:

Official Release Date: September 19
Estimated Shipping Window: September 21–September 29, depending on weekends and applicable holidays.

The release date represents the product's scheduled release and should not be interpreted as a guaranteed ship or delivery date.

Once your order ships, tracking information will be provided using the contact information associated with your order.

 
Products Without a Confirmed Release Date

Some upcoming products may become available for [PRE-ORDER] before the manufacturer or brand has officially confirmed a release date.

When an official release date has not yet been confirmed, the product listing may display an estimated, expected, or unconfirmed release date or indicate that the release date is to be announced.

Once an official release date is announced or confirmed, the product description will be updated to reflect the current release information and applicable 1–7 business day shipping window.

The same standard applies: the [PRE-ORDER] is expected to ship within 1–7 business days following the subsequently confirmed official release date, excluding weekends and holidays, unless otherwise stated on the product page.

Customers who place an order before the official release date is confirmed should periodically review the applicable product page for the most current release and fulfillment information.

 
Release Date Changes & Postponements

Official release dates are established by brands, manufacturers, distributors, and other parties involved in the release and may occasionally change.

FOOT NINJAS does not control manufacturer release schedules.

If an official release date is postponed or rescheduled, the product description may be updated to reflect the new release date.

The applicable 1–7 business day shipping timeframe will then be based on the updated official release date, excluding weekends and holidays.

A manufacturer or brand postponing a release does not mean the FOOT NINJAS [PRE-ORDER] has been cancelled.

 
Cancelled Product Releases

If a brand or manufacturer officially cancels a product release and FOOT NINJAS is consequently unable to fulfill your [PRE-ORDER], you will be entitled to your choice of:

• A full refund for the affected item to the original payment method; or

• The equivalent amount in Ninja Credit.

This provision applies when the applicable product release itself has been officially cancelled and FOOT NINJAS cannot fulfill the order as a result.

 
[PRE-ORDER] Product Images & Mockups

Because [PRE-ORDERS] may be listed before a product has been officially released, official manufacturer photography may not always be available when the listing is first published.

In these situations, FOOT NINJAS may occasionally use mockups, early product imagery, renderings, or other preliminary images to provide a visual representation of the anticipated product.

These images are intended for reference and may differ from the final retail product in details such as color appearance, materials, texture, packaging, or other design elements.

As official product images become available, we make reasonable efforts to update the applicable product listing with the official imagery.

The final product is based on the item officially released by the applicable brand or manufacturer, rather than any preliminary mockup or rendering previously displayed.

 
Release Date vs. Shipping Date vs. Delivery Date

These dates should not be confused:

Release Date — The date the product is officially scheduled to release.

Shipping Window — Unless otherwise stated, the 1–7 business day period following the official release date during which the [PRE-ORDER] is expected to ship. Weekends and holidays are excluded.

Delivery — The period after shipment during which the carrier transports the package to the delivery address.

A product releasing on a particular date does not mean the order will ship or arrive on that date.

 
Authentication

[PRE-ORDER] products are subject to the same applicable authenticity standards as other merchandise sold by FOOT NINJAS.

Eligible products undergo our applicable verification and authentication procedures before shipment.

We will not knowingly ship merchandise that fails our authentication standards.

Please review our Authenticity Guarantee for additional information.

 
Multiple [PRE-ORDERS] & Different Release Dates

If an order contains multiple [PRE-ORDER] products, each product may have a different official release date and corresponding shipping window.

Each item's timeframe is determined individually based on the release information displayed for that product.

As a result, items within the same order may become available at different times and may be fulfilled or shipped separately.

 
[PRE-ORDERS] Combined With Other Products

If an order contains both [PRE-ORDER] and Non-[PRE-ORDER] products, the items may have different fulfillment timelines and may be shipped separately.

Customers should review the fulfillment information associated with each individual product before completing their purchase.

 
[PRE-ORDER] Cancellations

Placing a [PRE-ORDER] is a commitment to purchase merchandise scheduled for future release.

Inventory may be sourced, purchased, allocated, or reserved specifically to fulfill confirmed [PRE-ORDERS]. For this reason, customer-requested [PRE-ORDER] cancellations are not guaranteed.

Cancellation requests are reviewed based on the status of the order and are subject to our Returns, Refunds & Cancellations Policy.

The cancellation of a product's official release by the applicable brand or manufacturer is handled separately under Section 4 of this policy.

 
Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing a pre-order.

Because a pre-order may be placed significantly before its eventual shipment, customers should carefully verify the shipping address before completing checkout.

Shipping-address modifications may not be available after an order has been confirmed and cannot be made after shipment.

If you believe there is an issue with your shipping information, contact FOOT NINJAS as soon as possible.

 
Tracking Information

Tracking information is provided after your pre-order has completed the applicable fulfillment process and is prepared for shipment.

If the order remains within its stated 1–7 business day shipping window, the absence of tracking information does not necessarily mean the order is delayed.

 
Returns

Pre-order status alone does not make an otherwise eligible domestic product final sale.

Once delivered, eligible merchandise remains subject to our standard Returns, Refunds & Cancellations Policy, including all return deadlines, condition requirements, exclusions, and refund terms.

The applicable return period begins from delivery rather than the original date on which the pre-order was placed.

International orders and other designated final-sale products remain subject to their applicable restrictions.

 
Updates to [PRE-ORDER] Information

FOOT NINJAS makes reasonable efforts to maintain current release and fulfillment information.

Because release schedules may change, customers should review the applicable product page for the most current information regarding their pre-order.

Updates to release dates, official imagery, and applicable fulfillment information may be reflected on the product listing as new information becomes available.
 
  

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Last Updated: May 16, 2026